Return and Exchange Policy

At Elite Duka, we ensure the satisfaction of all our customers. Our return and exchange policy applies to all products available on our store, subject to the following terms and conditions:

General Terms

• All products purchased from our store are eligible for return or exchange, provided they meet the conditions outlined below.
• Products must be in their original condition at the time of purchase, including being sealed in their original packaging.

Timeframe

• Returns: Within 3 days of purchase.
• Exchanges: Within 7 days of purchase.

How to Request a Return or Exchange

1. Contact us via our Contact Us page or call us on the provided numbers.
2. Please include the following information in your request:
   • A photo of the product.
   • Your city and address.
   • Your order number.

Reasons for Return or Exchange

Defective or Damaged Products:

• If the product is defective, damaged, or not as described, you can request a replacement.
• Please share photos of the product for verification.

1. Wrong Product Delivered:

   • If the product you received is entirely different from the description on our website, you are entitled to a full refund.

No Defect or Issue:

If you no longer want the product and it has no defects or issues, we will deduct 30% of the product price or a minimum fee of 25 KES before processing your return.

Important Notes

• Refunds will be issued only after we have inspected and approved the returned product.
• We are not responsible for any misuse or expectations of the product not explicitly mentioned in its description on our website.

We value your trust and strive to make your shopping experience with Elite Duka as smooth and reliable as possible!