Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you'll find answers to the most common questions about shopping at Elite Duka.

• Orders and Payments :

How do I place an order?

 Browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

What payment methods do you accept?

We only accept cash on delivery .

Can I cancel or change my order after placing it?

If you need to make changes or cancel your order, please contact us immediately via email or phone. Changes can only be made before the order is processed.

• Shipping and Delivery

Do you deliver across Kenya?

Yes, we deliver to all regions in Kenya.

How long does delivery take?

Standard delivery typically takes 3-5 business days, depending on your location.

Do you charge for shipping?

No, we offer free shipping on all orders, no matter where you are in Kenya.

• Products and Stock :

Are your products genuine?

Yes, we source our products from trusted suppliers to ensure quality and authenticity.

What should I do if a product is out of stock?

If a product is out of stock, you can contact us to find out when it will be restocked or request a similar recommendation.

Need More Help?

If your question isn’t answered here, don’t hesitate to reach out!

• Email: support@eliteduka.com
• Phone: +447428427757
  
  
  We’re always happy to assist 😀