Privacy Policy

At Elite Duka, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data under specific conditions. By visiting our website, you agree to the practices outlined in this policy.

Data We Collect :

We may collect personal information to process your orders, provide our services, and improve your shopping experience. Information collected includes:

Personal Details: Name, gender, date of birth, email, phone number, and address.
Order Information: Delivery address, payment details, and order history.

Your data is securely stored and only used when necessary for order processing, service delivery, or legal compliance.

Use of Your Data :

Your information is used to:

Process your orders and manage your account.
Verify online payments and transactions.
Enhance website design and customize user experience.
Provide product and service updates, if you opt to receive them.

We may share your name and delivery address with third parties (e.g., courier services) for order fulfillment.

Marketing and Surveys :

We may use your data for marketing and research purposes, such as sending newsletters or conducting surveys. You can opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link in our emails.

Cookies :

Cookies are small text files stored on your device to enhance your experience. We use cookies to:

Recognize your device during visits.
Store your preferences for easier navigation.
Track website activity for improvements.

You can disable cookies in your browser settings; however, this may limit your website functionality.

Security Measures :

We take appropriate security measures to protect your data from unauthorized access, loss, or misuse, including:

Encrypted payment systems (e.g., SSL encryption).
Firewalls and secure servers.
Verification of your identity before sharing personal information.

Please protect your account credentials and avoid sharing sensitive details electronically without encryption.

Customer Rights :

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or outdated information.
Opt out of marketing communications at any time.

Third Parties and External Links :

We may share your data with trusted agents or service providers to help with order fulfillment, payment processing, or marketing research. In case of a company sale, your data may be transferred in compliance with this policy.

Our website may contain links to third-party sites. We are not responsible for their privacy policies or content.

If you have any concerns or questions about your privacy, please contact us via our Contact Us page or email. Your trust is important to us, and we are committed to protecting your information.